Frequently Asked Questions

Several different conditions may cause this particular difficulty. Here are some things to look for:

• Check the paper path to make sure that there are no obstructions.
• Make sure that the sensor is positioned so that it can detect the label gap, notch, or black mark. The paper sensor is located at the front of the printer, just behind the platen roller, and can be moved from the center of the printer to the far left side.
• If the paper stock is loaded correctly and the paper sensor is properly positioned, run the printer's Auto Sensing function to allow the printer to detect the paper/ribbon combination on its own.
• Check to make sure that the label height dimension is correctly set for the label you are using. If the height dimension in the software is set for less than the actual label height, the printer will respond with this particular error.

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If you are using ribbon:

• Make certain that you are using the right type of ribbon for the printer. The Century Falcon 4D Plus uses a flat print head. Consequently a ribbon designed specifically for flat print heads should be employed. In addition, the Falcon 4D Plus requires that the ribbon be wound 'coated side out'.
• Check to be sure that the ribbon spindles are fully engaged with the gears on the left side of the print block, and that the right side of each spindle is locked into position.
• Make sure that your software and/or driver parameters are set for thermal transfer printing.

If you are not using ribbon:

• Make sure that your software and/or driver parameters are set for direct thermal printing.

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This error indicates that the printer has detected a head open condition. Check to make sure that the print block is fully latched down. The printer's head open switch is located on the right side of the machine. With the print head open, you should be able to see the metal tab for the switch just inside the right side plastic casing. If the metal tab is missing or damaged, you will need to have the switch replaced.

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Your printer is probably OK, but you will not be able to use it immediately. This error indicates that the print head temperature is too high for operation and needs to cool down. Turn the printer off and allow it sufficient time to cool before restarting it. If the error cannot be cleared, there may be a more serious problem with the printer, which will require having the machine serviced.

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The problem here has to do with the power supply adapter device for your printer. With the printer plugged in and turned on, take a look at the top side of the power adapter. (The side with the silver label is the bottom.) If the power adapter is working properly, the green light on the top of the unit should burn steadily. If the green light is blinking or seems to be fading, then the power supply is bad and needs to be replaced.

Of course, if there is no green light at all on the power supply, then your printer will not power up at all. In this case, check to make sure that the adapter is in fact plugged in both on the power supply and at the wall or power strip. You might also try plugging into a different outlet just to be sure where the problem lies.

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While this problem can be fixed, it requires the intervention of a service technician. Call Century Systems technical support department for repair assistance.

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There are a number of factors that control overall print quality. Here are a few ideas to consider:

• The Century Falcon 4D Plus uses a flat print head. Consequently a ribbon designed specifically for flat print heads should be employed.
• The ribbon should be compatible with the labels or tags that are being printed. The effective bonding temperature of ribbons varies according to their chemical composition, and so their ability to adhere to different types of surfaces also varies.
• Check the darkness or temperature setting in your software. In addition, if you are using a Windows driver, you may also need to check the temperature setting there as well. A setting around '10' is usually good for mid-range print applications.

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Incorrect label tracking is generally the result of poor alignment of the labels themselves. This problem can occur for a number of reasons. The Falcon 4D Plus printer is center justified, so label stock must always run down the middle of the machine. Media rolls easily center themselves on the curvature of the media holder. The two media guides on the printer base should be moved so that they are positioned just along the outside edge of the label material. This arrangement should be sufficient to keep the label track straight.

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The most common cause of this difficulty is an incorrect sensor setting in the software. Check to make sure that the sensor type selected in your software is appropriate for the type of stock you are running. In addition, if you are using a Windows driver, it may be necessary to check the sensor setting there as well.

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No. Actually the printer is in a sense 'editing' the data. This problem will occur if the label height dimension in your software is set higher than the actual label dimension. Check to make sure that your label size is correctly defined.

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Printing voids can arise from a number of causes. Here are some things to consider:

• No printing at all:

  Is the ribbon loaded correctly? Is the ribbon properly matched for the type of material on which you are printing? Is the darkness set correctly? Is the print head cable plugged in?

• Sharply defined vertical white lines or rectangles:

  This type of pattern generally indicates a damaged print head.

• Uneven contrast from left to right across the print head:

  There are several possible causes for this sort of problem, the most common of which are: (1) uneven pressure on the left and right hand sides of the print head; (2) misalignment of the print head; or (3) excessive wear on the platen roller.

  Of these three, the first one can usually be resolved by increasing or decreasing the relative pressure on the left or right sides of the print head. Otherwise, a resolution of the problem will likely require repair work.

• Irregular white lines in print:
  • (a) If the lines are basically vertical, then the trouble is probably just dirt. Try cleaning the print head.
  • (b) If the lines wander around the label, then the issue is ribbon wrinkle

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• Check to make sure that the ribbon is loaded correctly.

  Check that the two ribbon spindles are solidly anchored on both the left and right hand sides of the printer.

• Use a ribbon that is at least as wide as or just a tiny bit wider than the label being printed. Four-inch wide labels need a four-inch ribbon; three-inch labels a three-inch ribbon; and so on. Trying to print a two-inch wide label with a four-inch ribbon will inevitably cause wrinkling of the ribbon.

  CAUTION: Running label material that is wider than the ribbon, or allowing the left or right edges of the material to be exposed beyond the edge of the ribbon can cause damage to the dot rows on the print head. For more on this topic see Printing Voids.

• Check the darkness or temperature setting in your software. Higher temperatures may at times produce wrinkling.

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The Falcon 4D Plus is capable of detecting the type of paper stock using a function called 'Auto Sensing'. The procedure for running this sensor calibration follows:

1. Start with the printer turned off. Make sure that labels and ribbon (if being used) are loaded in the printer. Close the print head.
2. Press and hold the FEED key while turning on the printer. Continue to hold the button until the STATUS light is solid amber and the READY light is flashing amber.
3. The printer will run a short routine to measure the label. When completed, the STATUS light will go out and the READY light will burn green, indicating that the Falcon 4D Plus is ready to print.

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The Falcon 4D USB connector is actually a serial device that is converted to operate as a USB port. So, on the computer end of things, the Falcon is communicating by way of a COM port (typically COM3 or COM4). By contrast, the Falcon 4D Plus uses a standard USB 2.0 connector, and so is identified on the computer as an actual USB port.

In simple terms, then, the port assignment for the Falcon 4D Plus has to be changed from a COM port to a USB port. The way that this change is made depends on the driver/software that you are using. As a rule, one of the following sorts of changes will be required:

• A. Q Label. Since Q Label software does not have a true USB communication option available, it cannot be used to transmit data to the Falcon 4D Plus. To solve this problem, simply install the C Label software program that comes with the Falcon 4D Plus, and set the communication type to USB.
  NOTE: After completing the C Label installation, make sure that you select the correct print head resolution for the Falcon 4D Plus. Any labels that were previously created in Q Label can be opened in C Label.
• B. Labelview and other programs with embedded drivers. For programs like Labelview, follow the normal procedure for installing a new driver. You can install either a Falcon 4D driver, or Falcon 4D Plus, if available. Make sure that you connect the newly installed driver to the appropriate USB port before you close out of the installation window.
• C. Bar Tender, Nice Label, and other Windows programs. Software programs that utilize Windows print drivers can be handled in one of two ways:
  1) Change the existing Falcon 4D driver port setting to USB, or
  2) Let Windows install the Falcon 4D Plus driver from your Falcon CD-ROM.
  The second approach is probably the better option, since Windows will put the driver on the correct USB port without user intervention.

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Yes. To change the unit of measurement in C Label, follow these steps:

1. Go to the Advance menu and highlight 'Control'.
2. In the 'Control' submenu, highlight 'Unit of Measurement'.
3. Select 'inch' from the last submenu.

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The process of setting up a Julian date format involves two general steps. The first step is to change the C Label date format itself. To do this, follow the procedure below:

1. Go to the Advance menu and click on 'Printer Date/Time Setup'.
2. In the Printer Date/Time Setup box, click first on the 'Reset' button and then on the 'Insert Julian Date' button.
3. Click OK to exit the dialog box.

The second step will be to create a label that contains a Julian format. Once you have opened a new or existing label format, proceed as follows to add the date format to the label:

1. Go to the Draw menu and click on 'Text'. [Or you can simply click on the text icon.] Left click on a blank area of the label design. This will open the Multi-Text Setup window.
2. In the Text Setup box, click on the dropdown arrow next to the 'Insert' button.
3. Select 'Date' and then click OK.
4. The letters 'jj' will appear on your label design to stand in for the Julian date.

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Yes. C Label is able to access database information either by a dbf file connection or by an ODBC connection. Further details on working with databases can be found on the C Label Help menu.

IMPORTANT NOTE: C-Label IV is available in two editions: Standard and Special. The Special edition is recommended if you do not require database connectivity or if you have system applications that depend on older versions of the Borland Database Engine.

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The Falcon 4D Plus uses ribbons designed for flat print heads, and must be wound coated side out.

The Falcon 4D Plus should be run with a cardboard ribbon core on both the feed and take-up spindles.

For discussions of particular ribbon-related problems, see Darkness (or Lightness) of Print and Ribbon Wrinkle.

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Both the Century Falcon 4D Plus User Manual and the Century Falcon 4D Plus Programming Manual are available on our web site. Just click the preceding links.

In addition, our web site includes downloads for C Label IV and for Century Falcon 4D Plus Printer Drivers.

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